Policy for Receiving, Processing and Tracking Disputes

Tickets for resolving gTLD domain name disputes can be created via:

The contact form for the domain department: domains@wedos.com

Phone number for reporting a dispute: +380 999 333

Policy:

  1. WEDOS Internet, a.s. accepts only email correspondence or phone calls concerning the resolution of a domain name dispute, and only from a valid and reliable source at its own discretion.
  2. The reported dispute is evaluated by members of the domain department, who decide at their own discretion whether any further steps are necessary.
  3. The domain department initiates the dispute resolution process and subsequently coordinates all communication.
  4. If necessary, the domain department will contact the domain owner to obtain additional information.
  5. The domain department will continue to monitor the domain name holder to verify whether the reported dispute has been resolved.
  6. WEDOS internet, a.s. will fully cooperate with the registry (or another authorized entity) should it become necessary to suspend or cancel the domain name.
  7.  Once the reported dispute has been resolved, the domain department will send information to all interested parties. In addition, all communication regarding the reported dispute will be retained for at least 2 years in accordance with section 3.18.3 of the 2013 ICANN RAA.
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