How MobilPouzdra.cz solved full mailboxes
A small e-shop team was dealing with a problem that gradually took up more and more time: attachments from orders and complaints were filling up mailboxes and older messages had to be deleted. This case study shows why they looked for a different solution, what they based their choice on and how the switch to VEDOS Mailhosting Business went.
MobilPouzdra.cz is a specialized e-shop founded in 2009. Its day-to-day operations are handled internally by two people, from range and products all the way to customer support and complaints.
For an e-shop, email is a working tool, not just a message inbox
At MobilPouzdra.cz, everyday customer communication, orders and complaints all go through email. Every day dozens of orders came in, each with a saved PDF document, and for complaints customers sent full-resolution photos.
A single email was not a major problem. The difficulty built up gradually. Attachments were eating up the available capacity, mailboxes were filling up and older messages had to make way for new ones. Because of this deletion, history was available only for roughly a few months.
For a two-person team, the biggest cost was not the mailbox itself, but the time spent watching capacity and regularly freeing up space.
What became unsustainable in day-to-day operations
The need for change did not arise from a single exceptional event. It built up from recurring situations that are common at other e-shops handling a larger volume of customer communication.
Orders created a steady data increase
MobilPouzdra.cz reports dozens of orders a day, roughly 200 kB each including a copy of the order and the terms and conditions.
Complaints brought large photos
Full-resolution photos took up several to tens of MB, so the available capacity was shrinking significantly faster.
Capacity limited the available history
Due to a lack of space, older messages had to be deleted. As a result, a long-term history of communication was not conveniently available for customer support.
„We’re a small team, and that’s exactly why we need simple solutions. The less time we spend on administration, the more we have for our customers.“
What they needed from the new solution
Their experience translated into several practical requirements: sufficient capacity, the option to keep multiple mailboxes without per-user licensing, clear terms and support during the switch.
„We chose VEDOS because we didn’t want to watch every megabyte or deal with per-user licensing. When comparing competitors we often ran into ‚unlimited‘ solutions with hidden conditions, which didn’t make sense for us. With VEDOS everything was transparent: 1 TB of space, unlimited mailboxes, Czech support and the option to set up DKIM/SPF/DMARC. On top of that, the migration with their guide and a short chat was done within an hour and without any data loss.“
The switch wasn’t another big project
Fear of migration can delay changing an email solution. In this case, however, according to MobilPouzdra.cz it was enough to verify the procedure with support, transfer the old mail and adjust the technical settings.
Verify the correct procedure
A colleague checked with support over chat how to carry out the migration. According to the statement, the consultation took about ten minutes.
Transfer the old mail
They used a migration tool for the transfer. Support offered assistance, but they managed the transfer itself internally.
Switch over the traffic
This was followed by changing the MX records and client settings. On the iPhone the settings needed a little extra fine-tuning.
„A colleague handled moving the mail, but he knows his way around. He had about a 10-minute chat with support to properly understand what to do, and in about an hour we had all the mail moved over. He managed it on his own, even though support offered to help. The hardest part was deciding to go for it, but then I added it all up – the work we used to have with it and how much it cost. Now it’s cheaper overall and worry-free.“
The result: email no longer needs constant cleanup
After the switch, the team gained room for a longer history of communication, and large attachments no longer put the same pressure on capacity. At the same time, they didn’t have to change the way they normally work with their mail.
What to take away from the MobilPouzdra.cz story
VEDOS Mailhosting Business
Business mailhosting with 1 TB of space in the base plan, an unlimited number of mailboxes, daily backups and data stored on servers in Czechia.
- 1 TB of space, expandable up to 5 TB
- Unlimited number of mailboxes
- POP3, IMAP and SMTP
- DKIM, SPF, antivirus and antispam
- Daily limit of 2 500 emails
- Max. outgoing email size 100 MB
- Roundcube webmail client
- Daily backups
- Data stored on servers in Czechia
- A script for easily moving old emails
„I’ll definitely recommend Mailhosting Business to companies dealing with lots of emails and especially with mailbox capacity.“
Facing a similar problem with business email?
Mailhosting Business offers 1 TB of space, expandable up to 5 TB, an unlimited number of mailboxes and 24/7 customer support.
Explore Mailhosting Business