Trial Period and Money-Back Guarantee

Uz usluge Webhosting, Mailhosting, WebSite, Disk, VPS SSD, VPS ON i WMS možete odustati u roku od 7 dana od postavljanja i dobiti puni povrat novca iz bilo kojeg razloga. Zbog ozbiljnih tehničkih razloga možete zatim odustati od usluge u roku od 180 dana (to vrijedi i za namjenske poslužitelje).

guarantee money back 7

7-Day Trial Period

You can cancel Webhosting, Mailhosting, WebSite, Disk, VPS, and WMS within 7 days of setup for any reason and receive a full refund of the amount paid. Submit your cancellation directly in the customer administration following the guide Usluge – Otkaz. We use the reason for your cancellation to improve our services.

This trial period also applies to add-on services activated later in the customer administration. If you deactivate such a service within 7 days of activation, the system will cancel the supplementary invoice.

The 7-day trial period does not apply to dedicated servers.

180-day money-back guarantee

Povrat novca unutar 180 dana

We allow you to cancel Webhosting, Mailhosting, WebSite, Disk, VPS, a dedicated server, or WMS (in the case of annual payment) within 180 days of setup with a proportional refund, but only for the following 2 reasons:

  1. dokazano nedovoljna učinkovitost poslužitelja operatera
  2. dokazani ponovljeni ispadi poslužitelja uzrokovani kvarom na strani operatera

We do not accept other reasons (e.g. unsuitable Webhosting parameters or configuration, missing features, etc.).

Switching to Another Service

Pri prelasku između hosting usluga (Webhosting, Mailhosting, WebSite, VPS SSD, VPS ON, namjenski poslužitelj, WMS) možete u sklopu otkazivanja izvorne usluge zatražiti da se razmjerni dio sredstava prenese na novu uslugu. Nova usluga mora biti postavljena – ne dopuštamo da se naknada za postavljanje plati sredstvima izvorne usluge.

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