Regoli u limiti għall-bgħit e-mails
Informazzjoni dwar ir-regoli u l-limiti għall-bgħit ta’ messaġġi elettroniċi minn Web Hosting, WebSite, Mailhosting, u minn servers virtwali jew dedikati.
Sabiex jiġi evitat u mrażżan il-bgħit ta’ messaġġi elettroniċi mhux mixtieqa (spam), japplikaw ċerti regoli għas-servizzi ta’ hosting kollha tagħna. Dawn il-limiti jservu biex jipproteġu r-reputazzjoni tas-servers tal-posta kondiviżi tagħna, speċjalment f’każ ta’ kaxxi tal-posta jew formoli web kompromessi.
Web Hosting, WMS, WebSite, Mailhosting
Il-bgħit ta’ kwalunkwe tip ta’ messaġġi email bil-massa mis-servizzi Web Hosting, WMS, WebSite u Mailhosting huwa strettament ipprojbit, irrispettivament minn jekk il-messaġġi humiex mitluba jew mhux mitluba. Dan jinkludi kemm offerti kummerċjali bil-massa kif ukoll newsletters mibgħuta lil destinatarji abbonati.
Jekk teħtieġ tibgħat posta ta’ dan it-tip, issettja servizz li jispeċjalizza fil-bgħit ta’ posta bil-massa (VEDOS ma toffri, ma tintermedja u ma tirrakkomanda l-ebda servizz bħal dan), jew tista’ tissettja s-server tal-posta tiegħek stess fuqVPS or dedicated server.
Web Hosting, WMS u WebSite jibagħtu l-emails b’żewġ modi:
Il-funzjoni mail() f’PHP
From the web hosting server using the mail() function in PHP. This includes many contact forms, WordPress password recovery, and various other, at least partially automated, messages.
Sending via SMTP
Minn softwer tal-email permezz tas-server SMTP tagħna. Biex tibgħat email b’dan il-mod, trid tidħol fil-kaxxa postali b’isem tal-utent u password.
Il-Mailhosting jippermetti li l-emails jintbagħtu biss permezz ta’ SMTP. Bil-Web Hosting u l-WMS, mhuwiex possibbli li jintbagħtu emails mhux awtorizzati permezz tal-protokoll SMTP (ma tistax tiġi stabbilita konnessjoni ’l barra permezz tal-port TCP 25). Biex tibgħat posta permezz tal-protokoll SMTP minn applikazzjoni web, trid tibgħatha b’mod awtorizzat (jiġifieri wara li tidħol) permezz tas-server tal-posta tagħna jew ta’ server ta’ parti terza fuq il-port 587.
Limits on sending e-mails for hosting services
The following table summarizes the limits on sending e-mails for hosting services:
| Limit | Web Hosting NoLimit/Extra, WebSite (except Free), WMS |
Web Hosting LowCost | Mailhosting Individual | Mailhosting Business (can be activated for any Web Hosting) |
|---|---|---|---|---|
| Maximum number of e-mails sent via PHP per day | 500 | 50 | – | – |
| Maximum number of e-mails sent via SMTP per day | 500 | 50 | 500 | 2500 |
| Maximum size of an e-mail sent, including attachments (MB) | 100 | 100 | 100 | 100 |
If you try to send an e-mail above the set limit
- Il-
mail()function in PHP returnsfalseand the server discards the message. - The SMTP server rejects the message with an error message informing you that the limit has been exceeded.
The limit applies to a calendar day; the counter resets every day at midnight (CET/CEST).
The stated limits on sent e-mails can only be increased by purchasing the add-on service Upgrade to the Business variant. There is no entitlement to a limit increase, and the provider reserves the right to refuse a request for an increase (or for provision of the add-on service) even without giving a reason. Increasing the limit does not permit bulk sending of e-mail messages, nor does it justify it in any way.
Servers virtwali u dedikati
You can use VPS and dedicated servers for the bulk sending of solicited messages, provided you meet the following conditions:
- The messages must be solicited, meaning the recipients must be aware that they have signed up to receive these messages.
- Messages must be sent in a non-intrusive volume.
- Messages must be sent in reasonably small batches, never all at once in large quantities.
- The message must include a procedure for unsubscribing, and the sender must accept and respect unsubscribe requests.
Information the customer is required to provide at our request
- Kif jinkisbu l-indirizzi tal-email tar-riċevituri u kif jinkiseb il-kunsens biex jintbagħtu l-messaġġi.
- What messages are being sent.
- How often the messages are sent.
- In what volume they are sent (total number, sending rate).
- How recipients can unsubscribe.
- Any other information at our request.
If the customer violates these conditions or fails to provide us with the required information, we are entitled to completely block e-mail sending or suspend the entire server.
Why these limits?
First of all, it should be emphasized that these limits are not primarily aimed at our customers. Common causes and sources of spam include:
- A security hole in a PHP script that allows it to be exploited, for example the bulk insertion of posts into a discussion forum (the forum then sends these new posts to its members), a bug directly in a contact form, and similar.
- Serq tal-password tal-FTP ta’ sit web (ġeneralment minn PC tad-dar infettat); l-attakkant imbagħad ipoġġi skript PHP malizzjuż fuq is-sit web tal-klijent, li permezz tiegħu mbagħad jibgħat spam bl-ingrossa. Il-klijent jista’ ma jkollu l-ebda idea li dan qed jiġri.
- Bug fl-iskript PHP tal-klijent li, pereżempju, jeħel f’loop u jibda jibgħat e-mails b’mod mhux mistenni u intensiv.
Deliberate sending of spam by our customer is the last thing that happens and the last thing we deal with.
So why these limits? Is-servizzi tal-email ta’ Web Hosting, WMS, WebSite u Mailhosting huma kondiviżi. Server wieħed jospita s-siti web jew il-kaxxi postali ta’ diversi mijiet ta’ klijenti. Jekk server bħal dan jibda (għal kwalunkwe raġuni) jibgħat messaġġi bl-ingrossa u sussegwentement jiġi mblukkat mis-server tal-email tad-destinatarju, il-klijenti l-oħra kollha fuq l-istess server jiġu wkoll imblukkati temporanjament jew saħansitra b’mod permanenti (għax ilkoll jikkondividu l-istess indirizz IP).
Jekk imblokk bħal dan jiġi stabbilit minn fornitur kbir ta’ servizzi tal-posta elettronika bħal Seznam, Gmail jew Outlook, numru kbir ta’ utenti u klijenti mhux se jirċievu lanqas messaġġi leġittimi minn dak is-server sakemm is-sitwazzjoni tiġi rrimedjata u l-indirizz jiġi żblukkat. Dan jista’ jieħu sigħat, jew saħansitra aktar.
Why aren’t the limits addressed only once something happens? The solution must be preventive. If an attacker finds a security gap in a website or e-mail account and starts exploiting it for bulk spamming, it is already too late. Sending tens of millions of messages is a matter of a single script and a relatively short amount of time. By the time we received and processed a report, such a server would already be blocked in various places across the Internet.
This solution is not a bad thing. Tiħux dan bħala restrizzjoni mmirata kontrik. Qisu bħala l-protezzjoni tiegħek kontra l-użu ħażin tas-sit web tiegħek għal attivitajiet illegali. Bis-saħħa ta’ din il-miżura preventiva, aħna kapaċi niżguraw li l-emails it-tajba u mitluba jaslu dejjem għand il-klijenti, il-ħbieb, il-viżitaturi tiegħek, u l-bqija, mis-sit web tiegħek. Mingħajr dan il-limitu, dan forsi ma jkunx possibbli.