Trial Period and Money-Back Guarantee

Med tjenesterne Webhosting, Mailhosting, WebSite, Disk, VPS SSD, VPS ON og WMS kan du fortryde inden for 7 dage efter oprettelsen og få fuld refusion uanset årsag. Ved alvorlige tekniske årsager kan du derefter træde tilbage fra tjenesten inden for 180 dage (det gælder også dedikerede servere).

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7-Day Trial Period

You can cancel Webhosting, Mailhosting, WebSite, Disk, VPS, and WMS within 7 days of setup for any reason and receive a full refund of the amount paid. Submit your cancellation directly in the customer administration following the guide Tjenester – Opsigelse. We use the reason for your cancellation to improve our services.

This trial period also applies to add-on services activated later in the customer administration. If you deactivate such a service within 7 days of activation, the system will cancel the supplementary invoice.

The 7-day trial period does not apply to dedicated servers.

180-day money-back guarantee

Refusion inden for 180 dage

We allow you to cancel Webhosting, Mailhosting, WebSite, Disk, VPS, a dedicated server, or WMS (in the case of annual payment) within 180 days of setup with a proportional refund, but only for the following 2 reasons:

  1. påviseligt utilstrækkelig ydeevne på operatørens servere
  2. dokumenterede gentagne serverafbrydelser forårsaget af en fejl hos operatøren

We do not accept other reasons (e.g. unsuitable Webhosting parameters or configuration, missing features, etc.).

Switching to Another Service

Ved skift mellem hostingtjenester (Webhosting, Mailhosting, WebSite, VPS SSD, VPS ON, dedikeret server, WMS) kan du som led i opsigelsen af den oprindelige tjeneste anmode om, at den forholdsmæssige del af midlerne overføres til den nye tjeneste. Den nye tjeneste skal være oprettet – vi tillader ikke, at oprettelsesgebyret betales med midlerne fra den oprindelige tjeneste.

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