Trial Period and Money-Back Guarantee

With Webhosting, Mailhosting, WebSite, Disk, VPS SSD, VPS ON and WMS services, you can withdraw within 7 days of setup and receive a full refund for any reason. For serious technical reasons, you can then withdraw from the service within 180 days (this also applies to dedicated servers).

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7-Day Trial Period

You can cancel Webhosting, Mailhosting, WebSite, Disk, VPS, and WMS within 7 days of setup for any reason and receive a full refund of the amount paid. Submit your cancellation directly in the customer administration following the guide Services – Cancellation. We use the reason for your cancellation to improve our services.

This trial period also applies to add-on services activated later in the customer administration. If you deactivate such a service within 7 days of activation, the system will cancel the supplementary invoice.

The 7-day trial period does not apply to dedicated servers.

180-day money-back guarantee

Refund Within 180 Days

We allow you to cancel Webhosting, Mailhosting, WebSite, Disk, VPS, a dedicated server, or WMS (in the case of annual payment) within 180 days of setup with a proportional refund, but only for the following 2 reasons:

  1. demonstrably insufficient performance of the operator’s servers
  2. proven repeated server outages caused by a fault on the operator’s side

We do not accept other reasons (e.g. unsuitable Webhosting parameters or configuration, missing features, etc.).

Switching to Another Service

When switching between hosting services (Webhosting, Mailhosting, WebSite, VPS SSD, VPS ON, dedicated server, WMS), you can, as part of cancelling the original service, request that the proportional part of the funds be transferred to the new service. The new service must be set up – we do not allow the setup fee to be paid from the funds of the original service.

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