Trial Period and Money-Back Guarantee

Teenuste Webhosting, Mailhosting, WebSite, Disk, VPS SSD, VPS ON ja WMS puhul saate 7 päeva jooksul pärast seadistamist taganeda ja saada mis tahes põhjusel täieliku tagasimakse. Tõsistel tehnilistel põhjustel saate seejärel teenusest taganeda 180 päeva jooksul (see kehtib ka pühendatud serverite kohta).

guarantee money back 7

7-Day Trial Period

You can cancel Webhosting, Mailhosting, WebSite, Disk, VPS, and WMS within 7 days of setup for any reason and receive a full refund of the amount paid. Submit your cancellation directly in the customer administration following the guide Teenused – Lõpetamine. We use the reason for your cancellation to improve our services.

This trial period also applies to add-on services activated later in the customer administration. If you deactivate such a service within 7 days of activation, the system will cancel the supplementary invoice.

The 7-day trial period does not apply to dedicated servers.

180-day money-back guarantee

Raha tagasi 180 päeva jooksul

We allow you to cancel Webhosting, Mailhosting, WebSite, Disk, VPS, a dedicated server, or WMS (in the case of annual payment) within 180 days of setup with a proportional refund, but only for the following 2 reasons:

  1. tõendatavalt ebapiisav operaatori serverite jõudlus
  2. tõendatud korduvad serverikatkestused, mis on põhjustatud operaatori poolsest rikkest

We do not accept other reasons (e.g. unsuitable Webhosting parameters or configuration, missing features, etc.).

Switching to Another Service

Majutusteenuste (Webhosting, Mailhosting, WebSite, VPS SSD, VPS ON, pühendatud server, WMS) vahel üle minnes saate algse teenuse lõpetamise osana taotleda, et vahendite proportsionaalne osa kantaks üle uuele teenusele. Uus teenus peab olema seadistatud – me ei luba seadistustasu tasuda algse teenuse vahenditest.

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