Trial Period and Money-Back Guarantee

Með þjónustunum Webhosting, Mailhosting, WebSite, Disk, VPS SSD, VPS ON og WMS getur þú sagt þig frá þjónustunni innan 7 daga frá uppsetningu og fengið fulla endurgreiðslu af hvaða ástæðu sem er. Af alvarlegum tæknilegum ástæðum getur þú síðan sagt þig frá þjónustunni innan 180 daga (þetta gildir einnig um sérnetþjóna).

guarantee money back 7

7-Day Trial Period

You can cancel Webhosting, Mailhosting, WebSite, Disk, VPS, and WMS within 7 days of setup for any reason and receive a full refund of the amount paid. Submit your cancellation directly in the customer administration following the guide Þjónusta – Uppsögn. We use the reason for your cancellation to improve our services.

This trial period also applies to add-on services activated later in the customer administration. If you deactivate such a service within 7 days of activation, the system will cancel the supplementary invoice.

The 7-day trial period does not apply to dedicated servers.

180-day money-back guarantee

Endurgreiðsla innan 180 daga

We allow you to cancel Webhosting, Mailhosting, WebSite, Disk, VPS, a dedicated server, or WMS (in the case of annual payment) within 180 days of setup with a proportional refund, but only for the following 2 reasons:

  1. sannanlega ófullnægjandi afköst netþjóna rekstraraðilans
  2. sannaðar endurteknar netþjónstruflanir af völdum bilunar hjá rekstraraðila

We do not accept other reasons (e.g. unsuitable Webhosting parameters or configuration, missing features, etc.).

Switching to Another Service

Þegar skipt er á milli hýsingarþjónusta (Webhosting, Mailhosting, WebSite, VPS SSD, VPS ON, sérnetþjónn, WMS) getur þú, sem hluta af uppsögn upprunalegu þjónustunnar, óskað eftir því að hlutfallslegur hluti fjármunanna sé fluttur yfir á nýju þjónustuna. Nýja þjónustan þarf að vera uppsett – við leyfum ekki að stofngjaldið sé greitt af fjármunum upprunalegu þjónustunnar.

Upp á topp