Trial Period and Money-Back Guarantee

Pri storitvah Webhosting, Mailhosting, WebSite, Disk, VPS SSD, VPS ON in WMS lahko v 7 dneh po vzpostavitvi odstopite in iz kateregakoli razloga prejmete polno povračilo. Zaradi resnih tehničnih razlogov lahko od storitve nato odstopite v 180 dneh (to velja tudi za namenske strežnike).

guarantee money back 7

7-Day Trial Period

You can cancel Webhosting, Mailhosting, WebSite, Disk, VPS, and WMS within 7 days of setup for any reason and receive a full refund of the amount paid. Submit your cancellation directly in the customer administration following the guide Storitve – Odpoved. We use the reason for your cancellation to improve our services.

This trial period also applies to add-on services activated later in the customer administration. If you deactivate such a service within 7 days of activation, the system will cancel the supplementary invoice.

The 7-day trial period does not apply to dedicated servers.

180-day money-back guarantee

Vračilo denarja v 180 dneh

We allow you to cancel Webhosting, Mailhosting, WebSite, Disk, VPS, a dedicated server, or WMS (in the case of annual payment) within 180 days of setup with a proportional refund, but only for the following 2 reasons:

  1. dokazljivo nezadostna zmogljivost strežnikov operaterja
  2. dokazani ponavljajoči se izpadi strežnika, ki jih je povzročila napaka na strani operaterja

We do not accept other reasons (e.g. unsuitable Webhosting parameters or configuration, missing features, etc.).

Switching to Another Service

Pri prehodu med storitvami gostovanja (Webhosting, Mailhosting, WebSite, VPS SSD, VPS ON, namenski strežnik, WMS) lahko v okviru odpovedi prvotne storitve zahtevate, da se sorazmerni del sredstev prenese na novo storitev. Nova storitev mora biti vzpostavljena – ne dovolimo, da bi se znesek za vzpostavitev plačal iz sredstev prvotne storitve.

Na vrh