Policy for Receiving, Processing and Tracking Disputes

Tickets for resolving gTLD domain name disputes can be created via:

Контактна форма доменного відділу:domains@wedos.com

Phone number for reporting a dispute: +380 999 333

Policy:

1. WEDOS Internet, a.s. accepts only email correspondence or phone calls concerning the resolution of a domain name dispute, and only from a valid and reliable source at its own discretion.
2. The reported dispute is evaluated by members of the domain department, who decide at their own discretion whether any further steps are necessary.
3. The domain department initiates the dispute resolution process and subsequently coordinates all communication.
4. If necessary, the domain department will contact the domain owner to obtain additional information.
5. The domain department will continue to monitor the domain name holder to verify whether the reported dispute has been resolved.
6. WEDOS internet, a.s. will fully cooperate with the registry (or another authorized entity) should it become necessary to suspend or cancel the domain name.
7. Після вирішення заявленого спору доменний відділ надішле інформацію всім зацікавленим сторонам. Крім того, усе листування щодо заявленого спору зберігатиметься щонайменше 2 роки відповідно до розділу 3.18.3 ICANN RAA 2013 року.