VEDOS support is online 24/7

How can we help you?

Choose the fastest path based on what you’re currently dealing with. Browse our guides, check the service status, or write to us.

Technical questions

We resolve them promptly, within 2 hours at the latest.

Administrative questions

On business days, within 2 days at the latest.

VEDOS Customer Support

Choose what you’re dealing with

Most common paths to a solution

Before contacting our support, please first check the knowledge base or the community forum. Most issues have already been described and resolved there. Thank you.

I want a proven procedure

You can find verified procedures for domains, DNS, web hosting, email, databases, FTP and administration in the knowledge base.

Go to the knowledge base ›

I want to ask the community

Browse similar questions, customer experiences and general support answers.

Open the forum ›

I need to resolve my service

Send a query about a specific domain, web hosting, invoice or account through the contact form. You can significantly speed up processing by logging in to your account.

Submit an authorized query ›

Are you experiencing an outage?

If your website or email isn’t working, or you suspect an outage, first check the current service status.

Check service status ›

Live chat in the administration

Need immediate help?

Log in to the customer administration and open the specific service. Right next to it, under the bubble icon, you’ll find a live chat with a customer support agent.

Log in ›

Scope of support

What is included in VEDOS customer support

Find out which requests we’re happy to help with and which tasks no longer fall under standard free support.

What we handle

Support for domains and hosting services

  • Providing information about services, parameters, prices and current promotional offers.
  • Help with placing an order.
  • Providing instructions for setting up a domain, DNS, FTP, databases and email.
  • Help with managing services through the customer administration.
  • Resolving technical issues and faults on our end.
  • Resolving billing matters.
What is not included in standard support

Requests beyond basic support

Customer requests that are not listed under standard support may be subject to a fee according to the current price list. We do not handle them immediately, only when human capacity is available and by prior agreement.

This level of support typically includes:

  • Installation, configuration and troubleshooting of well-known CMS systems.
  • Setting up DNS records for services outside VEDOS hosting.
  • Copying data and emails from the original hosting.

Important

We resolve faults on our end immediately

In the event of a fault or technical issue on the VEDOS side, our technicians respond at any time, day or night.

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